Shipping & Delivery
Free shipping on every order — no minimum purchase.
Delivery timeline
| Stage | Time |
|---|---|
| Order processing | 1–3 business days |
| Transit & delivery | 15–25 days |
Ceiling fans are large, carefully packed items, and we quality-check every unit before dispatch. Once your order ships you'll receive an email with a tracking number; tracking updates typically begin within 2–4 days of dispatch.
Order tracking
Use the tracking link in your shipping confirmation email. If tracking hasn't updated for more than 7 days, contact us and we'll investigate with the carrier.
Customs & duties
Most orders are delivered with no additional charges. In the rare case import duties apply in your country, they are the responsibility of the recipient. Contact us before ordering if you'd like guidance for your region.
Address changes
Need to change your delivery address? Contact us within 12 hours of placing your order. Once a parcel is in transit, address changes are generally not possible.
Damaged or lost parcels
- Damaged on arrival: photograph the packaging and damaged items, and email us within 48 hours — we'll send replacement parts or a full replacement free of charge.
- Lost in transit: if your parcel is confirmed lost by the carrier, we'll reship your order or issue a full refund, your choice.
Questions about your delivery? Email support@vanelum.com with your order number.