Shipping policy
Free shipping on every order — no minimum purchase.
Delivery timeline
- Order processing: 1–3 business days (every fan is quality-checked before dispatch).
- Transit and delivery: typically 15–25 days depending on destination.
You will receive a shipping confirmation email with a tracking number as soon as your order ships; tracking updates usually begin within 2–4 days of dispatch.
Voltage matching Before dispatch we confirm the voltage configuration appropriate to your delivery address (e.g. 110–120V for the US and Canada, 220–240V for most of Europe, Asia and Oceania). If you have any doubt, contact us with your country before ordering.
Tracking Use the tracking link in your shipping confirmation email. If tracking has not updated for more than 7 days, email us and we will investigate with the carrier.
Customs and import duties Most orders arrive with no additional charges. If import duties or taxes apply in your country, they are the responsibility of the recipient. Contact us before ordering if you would like guidance for your region.
Address changes Need to change your delivery address? Email us within 12 hours of placing the order. Once a parcel is in transit, address changes are generally not possible.
Damaged or lost parcels
- Damaged on arrival: photograph the packaging and damaged items and email us within 48 hours — we will send replacement parts or a full replacement free of charge.
- Lost in transit: if the carrier confirms your parcel is lost, we will reship your order or issue a full refund — your choice.
Contact Questions about delivery: support@vanelum.com (include your order number). We reply within 24 hours, 7 days a week.