Privacy policy
Vanelum ("we", "us") operates vanelum.com. This policy explains what personal information we collect, how we use it, and the choices you have. By using the Site, you agree to this policy.
1. Information we collect
- Order information: name, email address, phone number, shipping and billing address, and payment details (processed by our payment providers — we never store full card numbers).
- Device information: browser type, IP address, time zone, and cookies, collected automatically when you browse the Site.
- Communications: messages you send us through the contact form or by email.
2. How we use it
- To fulfill orders: processing payment, arranging shipping, sending order and tracking confirmations.
- To provide support and honor warranties and returns.
- To improve the Site and, where you have opted in, to send marketing emails. You can unsubscribe at any time via the link in any marketing email.
3. Sharing We share personal information only with service providers who need it to serve you: Shopify (our e-commerce platform), payment processors, and shipping carriers. We may also disclose information to comply with applicable laws or lawful requests. We do not sell your personal information.
4. Cookies We use cookies to keep your cart working, remember preferences, and understand Site usage. You can control cookies through your browser settings; disabling them may affect checkout functionality.
5. Data retention We retain order records for as long as needed to provide warranty service and comply with tax and accounting obligations, then delete or anonymize them.
6. Your rights Depending on your location (including under GDPR and CCPA), you may have the right to access, correct, delete, or receive a copy of your personal information, and to object to or restrict certain processing. To exercise these rights, email us — we will respond within 30 days.
7. Contact Privacy questions: support@vanelum.com